Health Care Leader Action Guide to Effectively Using HCAHPS
HPOE 
This guide describes how HCAHPS data should be used in context with other information about organizational performance. It highlights cultural elements necessary to build a firm foundation for HCAHPS success. Once these foundational elements have been considered, the guide outlines a 5-step approach to using HCAHPS effectively to improve the patient experience, quality and safety.
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Patient Advocates rely on the Society for Healthcare Consumer Advocacy of the American Hospital Association to provide up to date information and resources.

The SHCA Community:

• Fosters relationships by giving you the opportunity to meet new people and exchange best practices through SHCA’s curriculum presented in the Domains of Practice™ modules, Annual Conference and regional chapter network.
• Facilitates advancement to keep you abreast of the latest developments in healthcare patient advocacy while honing your professional skill set.
• Inspires leadership that allows you to distinguish yourself as a trusted healthcare patient advocate.
  

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Patient Advocate Resources:

Agency for Healthcare Research and Quality

Centers for Medicare & Medicaid Services (CMS)  

Department of Veterans Affairs

Joint Commission

Medicare

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