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Presenting the 2012 - 2013 SHCA Board of Directors
Back row: Kim Peterson, Steve Cahoon, Marti Samsel, Rosalie Dwyer, Amy Wellington, Linda Reiser
Front row: Tammy Miller, Kate Clarke, Robin Massey
More info and individual contact information...
 SHCA Domains of Practice: Providing the Framework of Patient Advocacy Essentials
SHCA is committed to providing resources to empower our members to do their jobs better.
The Domains of Practice are the cornerstone of SHCA’s professional development offerings. Regardless of your level, SHCA offers a variety of programs that are designed to give you the educational foundation for patient advocacy skills and competencies.
SHCA Domains of Practice Certificate Program (Offered monthly throughout 2012)
 Health Care Leader Action Guide to Effectively Using HCAHPS
HPOE - March 21, 2012
This guide describes how HCAHPS data should be used in context with other information about organizational performance. It highlights cultural elements necessary to build a firm foundation for HCAHPS success. Once these foundational elements have been considered, the guide outlines a 5-step approach to using HCAHPS effectively to improve the patient experience, quality and safety.
Click here to view this resource
Patient Advocates rely on the Society for Healthcare Consumer Advocacy of the American Hospital Association to provide up to date information and resources.
The SHCA Community:
- Fosters relationships by giving you the opportunity to meet new people and exchange best practices through SHCA’s curriculum presented in the Domains of Practice™ modules, Annual Conference and regional chapter network.
- Facilitates advancement to keep you abreast of the latest developments in healthcare patient advocacy while honing your professional skill set.
- Inspires leadership that allows you to distinguish yourself as a trusted healthcare patient advocate.
Join today
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Patient Advocate Resources:
Agency for Healthcare Research and Quality
Centers for Medicare & Medicaid Services (CMS)
Department of Veterans Affairs
Joint Commission
Medicare
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Founding Corporate
Alliance Sponsor
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