Welcome to the Society for Healthcare Consumer Advocacy of the American Hospital Association.

The Society for Healthcare Consumer Advocacy (SHCA) is a not-for-profit healthcare organization dedicated to individuals interested in advocacy as well as patient representatives, guest relations professionals, physicians, nurses, social workers and others currently employed in hospitals, health maintenance organizations, home health agencies, long-term care facilities and other health-related organizations.

As a dynamic and growing organization, SHCA provides a voice for advocacy for patient's rights, ethics, patient satisfaction/measurement, and customer service in today’s healthcare facilities and hospitals.  We are the heart of the hospitals, advocating in the name of the patient.

2010 Opening Keynote Sneak Peek

Achieving Breakthroughs in the Patient Experience
Wendy Leebov, Ed.D, President, Wendy Leebov Inc.

If your organization has hit a wall in patient satisfaction, or you’ve demonstrated success and now want to move even higher, this session is for you.

Check out Wendy's special invitation to the annual conference and hear a sneak peek of her opening keynote session! Watch the video now

Visit the 2010 Annual Conference website for complete details.

We welcome Amy Wellington , Director of Patient and Guest Relations at Boca Raton Community Hospital, as the SHCA President-Elect. 

Also please welcome Tammy Miller, Patient Relations Manager, Deaconess Hospital in Evansville, Indiana and Pamela Segura, Director, Patient Relations at SE Cook Children's Medical Center in Fort Worth, Texas as your new representatives on the board. These newly elected Board members will assume their new positions in April at the 2010 Annual Conference in Pittsburgh.

What We've Accomplished For You - the return on your investment in the AHA

The AHA’s strength is drawn directly from your active participation and your dues investment.  What’s the return on that investment?  Take a moment to look over this special report and you’ll agree that, together, hospital leaders have built an extraordinarily strong national advocacy organization.

Patient/Consumer Advocate Resources:

Agency for Healthcare Research and Quality

Center for Medicare Advocacy

Centers for Medicare & Medicaid Services (CMS) 

Department of Veterans Affairs

Joint Commission

Medicare 

President's Advisory Commission on Consumer Protection and Quality in the Health Care Industry

United States House of Representatives 

United States Senate

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Founding Corporate Alliance Sponsor