Society for Healthcare Consumer Advocacy
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Welcome to the Society for Healthcare Consumer Advocacy of the American Hospital Association.

 

The Society for Healthcare Consumer Advocacy (SHCA) is a not-for-profit healthcare organization dedicated to individuals interested in advocacy as well as patient representatives, guest relations professionals, physicians, nurses, social workers and others currently employed in hospitals, health maintenance organizations, home health agencies, long-term care facilities and other health-related organizations.

 

As a dynamic and growing organization, SHCA provides a voice for advocacy for patient's rights, ethics, patient satisfaction/measurement, and customer service in today’s healthcare facilities and hospitals.  We are the heart of the hospitals, advocating in the name of the patient.

 


2010 Opening Keynote Sneak Peek

Achieving Breakthroughs in the Patient Experience
Wendy Leebov, Ed.D, President, Wendy Leebov Inc.

If your organization has hit a wall in patient satisfaction, or you’ve demonstrated success and now want to move even higher, this session is for you.


Check out Wendy's special invitation to the annual conference and hear a sneak peek of her opening keynote session! 
Watch the video now

Visit the 2010 Annual Conference website for complete details.


Election Results Announced

We welcome Amy Wellington , Director of Patient and Guest Relations at Boca Raton Community Hospital, as the SHCA President-Elect. 

Also please welcome Tammy Miller, Patient Relations Manager, Deaconess Hospital in Evansville, Indiana and Pamela Segura, Director, Patient Relations at SE Cook Children's Medical Center in Fort Worth, Texas as your new representatives on the board. These newly elected Board members will assume their new positions in April at the 2010 Annual Conference in Pittsburgh.


Healthcare Reform Update

Click here for the latest information on Healthcare Reform from the AHA. (This is a members' only benefit. You will need to log in to view this page.)

What We've Accomplished For You - the return on your investment in the AHA

 

The AHA’s strength is drawn directly from your active participation and your dues investment.  What’s the return on that investment?  Take a moment to look over this special report and you’ll agree that, together, hospital leaders have built an extraordinarily strong national advocacy organization.


Patient/Consumer Advocate Resources:

Agency for Healthcare Research and Quality


Center for Medicare Advocacy


Centers for Medicare & Medicaid Services (CMS) 


Department of Veterans Affairs


Joint Commission


Medicare 


President's Advisory Commission on Consumer Protection and Quality in the Health Care Industry


United States House of Representatives 


United States Senate

 



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