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AHA

Mission
Awards
Events
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Contact a CAPRa board member 
 


 

California Patient Relations Association (CaPRA)

Mission

The mission of the California Patient Relations Association is to provide information and education for professional development.

As an affiliate chapter of the Society for Healthcare Consumer Advocacy, CaPRA supports SHCA’s goal to lead the advancement of healthcare consumer advocacy by supporting the role of professionals who represent and advocate for consumers across the healthcare continuum.

 


Awards

coming soon!


Events

2012 CaPRA Annual Conference
(was held Feb. 29 - Mar. 2, 2012)

Download the conference brochure

 


Membership

Just a reminder from your Directors-at-Large that CaPRA is continuing to promote a drive for new members and we need your help. We have many hospitals (and other facilities) in California who are not yet members of CaPRA. Share CaPRA with fellow Patient Relations/Customer Service Representatives in your area.

You will be hearing from the Geo-Rep in charge of your region about events to educate and promote new members. We would appreciate you attending these events and encouraging non-member facilities to join.

Call Frances Rojas, Director-at-Large/South about any potential new members and she will make the contact and ensure that they receive information about CaPRA. Contact Frances at 951-486-4313 or by email at frojas@co.riverside.ca.us

View and download our brochure and membership application .

Contact Us
Click here for a complete board roster.



President
Tara Ray
Customer Service-Patient Relations Program Coordinator
California Pacific Medical Center
P.O. Box 7999
SF, CA 94120
Phone:  415-600-6634
Fax:  415-600-4754
Email: 
rayt@sutterhealth.org



Past President
Linda O’Keefe
Customer Relations Supervisor
Huntington Hospital
100 W. California Boulevard
Pasadena, CA  91109-7013
Phone:  626-397-5211
Fax:  626-397-2119
Email:
linda.okeefe@huntingtonhospital.com 



Secretary
Rose Lizcano
Assistant Hospital Administrator IV
LAC+USC Healthcare Network
1200 N. State Street Rm. C2D112
Los Angeles California 90033
Phone: (323) 409-8523
Fax: (323) 441-9913
Email:
rolizcano@dhs.lacounty.gov



Director-at-Large
Sharon Skasick
Patient Affairs Liaison
Saddleback Memorial Medical Center
24451 Health Center Dr.
Laguna Hills, CA 92653
Phone:  949-452-3606
Fax:  949-452-3031
Email: sskasick@memorialcare.org



Director-at-Large
Jacqueline (Jacquie) Odelson
Manager, Service Excellence
O’Connor Hospital
2105 Forest Ave
San Jose, CA 95128
Phone:  408-947-2817
Fax:  408-947-3450
Email:
jacquelineodelson@dochs.org



Newsletter
Francie Souza
Director, Family Hospitality & Patient Relations
Lucile Packard Children’s Hospital at Stanford
725 Welch Road
Palo Alto, CA  94304
Phone:  650-725-5279
Fax:  650-724-3975
Email: 
fsouza@lpch.org


May 2011

 

Summer 2010

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Fall 2009

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Winter 2008

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Summer 2008

 

 

 

Spring 2007

Winter 2007

Fall 2007

Summer 07


Spring 2006


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