California Patient Relations Association (CaPRA)
Mission
The mission of the California Patient Relations Association is to provide information and education for professional development.
As an affiliate chapter of the Society for Healthcare Consumer Advocacy, CaPRA supports SHCA’s goal to lead the advancement of healthcare consumer advocacy by supporting the role of professionals who represent and advocate for consumers across the healthcare continuum.
Awards
coming soon!
Events
CAPRA Education Dates
in SEPTEMBER, 2009
8:30 a.m. - 4 p.m. ( Lunch is included)
A ONE-DAY EVENT YOU CAN'T AFFORD TO MISS
September 23 Sutter Health Glen Cove Conference Center, Vallejo, CA
and
September 24 Arrowhead Regional Medical Center, Colton, CA
CaPRA Annual Conference 2010
February 8-10, 2010
at the Westin San Francisco Airport
1 Old Bayshore Highway
Millbrae, California
www.westin.com
Membership
Just a reminder from your Directors-at-Large that CaPRA is continuing to promote a drive for new members and we need your help. We have many hospitals (and other facilities) in California who are not yet members of CaPRA. Share CaPRA with fellow Patient Relations/Customer Service Representatives in your area.
You will be hearing from the Geo-Rep in charge of your region about events to educate and promote new members. We would appreciate you attending these events and encouraging non-member facilities to join.
Call Frances Rojas, Director-at-Large/South about any potential new members and she will make the contact and ensure that they receive information about CaPRA. Contact Frances at 951-486-4313 or by email at frojas@co.riverside.ca.us
View and download our brochure and membership application.
Contact Us
Click here for a complete board roster.
Linda O'Keefe
Customer Relations Supervisor
Huntington Hospital
100 W. California Boulevard
Pasadena, CA 91109-7013
P: (626) 397-5211
F: (626) 397-2119
E: linda.okeefe@huntingtonhospital.com
Officers
|
President
Linda O'Keefe
Customer Relations Supervisor
Huntington Hospital
100 W. California Boulevard
Pasadena, CA 91109-7013
P: (626) 397-5211
F: (626) 397-2119
E: linda.okeefe@huntingtonhospital.com
|
President Elect
Tara Ray
Customer Service-Patient Relations Program Coordinator
California Pacific Medical Center
P.O. Box 7999
SF, CA 94120
P: (415) 600-6634
F: (415) 558-9321 (not in my office)
E: rayt@sutterhealth.org |
|
Past President/Treasurer
Adrineh Poulatian
Service Programs Coordinator
UCLA Medical Center
757 Westwood Plaza, Suite 1107
Los Angeles, CA 90095
P: (310) 206-7962
F: (310) 825-9179
E: APoulatian@mednet.ucla.edu
|
Secretary
Rose Lizcano
Assistant Hospital Administrator IV
LAC+USC Healthcare Network
1200 N. State Street Rm. C2D112
Los Angeles California 90033
P: (323) 409-8523
F: (323) 441-9913
E: rolizcano@dhs.lacounty.gov
|
|
Director-at-Large
Susan Alves-Rankin
Director, Patient Relations
UCSF Medical Center
350 Parnassus, Ste 350 Box 0208
San Francisco, CA 94143-0208
P: (415) 353-1936
F: (415) 353-8556
E:
susan.alves-rankin@ucsfmedctr.org
|
Director-at-Large
Muñoz, Myrna
Hospital Customer Advocate
Arrowhead Regional Medical Center
400 N. Pepper Avenue
Colton, CA 92324
P: (909) 580-6212 or (909) 580-5246
F: (909) 580-1248
E: munozm@armc.sbcounty.gov
|
|
Director-at-Large
Frances Rojas
Hospital Patient Advocate
Riverside County Regional Medical Center
26520 Cactus Avenue
Moreno Valley, CA 92555
P: (951) 486-4313
F: (951) 486-4675
E: frojas@co.riverside.ca.us
|
Director-at-Large
Sharon Skasick
Patient Affairs Liaison
Saddleback Memorial Medical Center
24451 Health Center Dr.
Laguna Hills, CA 92653
P: (949) 452-3606
F: (949) 452-3031
E: sskasick@memorialcare.org
|
Data Manager
Irene Zbiczak, RN, PRC
Patient Relations Manager
Mills-Peninsula Health Services
1501 Trousdale Dr.
Burlingame, CA 94010
P: (650) 696-5565
F: (650) 696-5374
E: zbiczai@sutterhealth.org |
|
Newsletter
|
