Florida Society for Healthcare Consumer Advocacy
President Message
FSPR (Florida Society of Patient Representatives) had their annual education day and meeting on Dec. 4th at the FHA Orlando Headquarters. The day's theme was "From the Other Side of the Sheets - the Patient and Family Perspective". The group started the meeting the evening before with a Meet and Greet at the Marriott Courtyard, which was a great way for the members to network with peers. Patient Advocates representing all parts of Florida were there.
On Friday, members heard from speakers on topics including the current state of healthcare in both Florida and the nation, the proposed HCAHPS payment system, patient- and family-centered care, ethical considerations in palliative care and mediation. Information on becoming a certified patient representative (PRC) was shared with the group as well.
Participants were invited to participate in FHA collaboratives of interest to Patient Advocates, and also were invited to share their Patient Advocacy stories for publication in the second volume of stories in the book, The Sky is Falling....So They Called Me, to be published soon by the Society for Healthcare Consumer Advocacy. All participants went home refreshed, renewed, motivated, and rewarded. The Board members of FSPR provided each participant with door prizes, and major gifts were provided by SHCA and FHA. As the saying goes, '"a pleasant time was had by all!" Please see the photos from the day!
Linda
Linda Reiser, RN, CPN, MS, PRC
FSPR President
Director, Patient Advocacy
Tallahassee Memorial HealthCare, Inc.
Mission Statement
The mission of the Florida Society for Patient Representatives is to facilitate the professional growth and development of its individual members by providing educational and networking opportunities and encouraging affiliation and participation int eh Florida Hospital Association and SHCA.
Awards
In 2009, the Florida Society for Patient Representatives won SHCA’s Writing Contest Award for its publication entitled “Creating a Healing Environment.” The publication was a coordinated effort by the membership to write anecdotes of their experiences that demonstrated how they accomplish the roles they play in creating a healing environment for patients and families. The final product was presented to all of Florida’s hospitals’ CEOs.
Events
June 4, 2010 Florida Society for Patient Representatives Annual Meeting and Education Conference
"A Day in the Life of a Patient Representative"
University of Miami Hospital - Miami, Florida
In addition to valuable networking opportunities with colleagues, this meeting will include the following topics:
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Steps to Develop and Conduct a Performance Improvement Project
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Conflict Mediation...the Patient Rep's Role
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Interpretation Services - Regulatory Requirements and Rules
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Case Studies and Solutions - Scenarios of a Day in the Life of a Patient Representative
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Complaint vs. Grievances and the Process of Documentation
Register Online today.
For more details on this program, go to https://www.SignUp4.net/Public/ap.aspx?EID=FSPR13E
Membership
Please print out and mail or fax this membership appliation to the numbers on the form attached.
Newsletter
Our last newsletter, following our meeting in December, had links to the photos of the membership, enjoying their day at FHA Headquarters in Orlando. Our next meeting is hosted by University of Miami Hospital on June 4, 2010.
Officers and Board Members
The vacancies below will soon be “filled” as we have just conducted our new election process!
President
Linda Reiser, RN, CPN, MS, PRC
Director, Patient Advocacy
Tallahassee Memorial HealthCare, Inc.
1300 Miccosukee Rd.
Tallahassee, FL 32308
(850) 431-5481; Fax: (850) 431-7008
E-mail: linda.reiser@tmh.org
President-Elect
Milin Espino
Director, Customer Relations & Volunteer Services
Memorial Hospital West
703 N. Flamingo Rd.
Pembroke Pines, FL 33028
(954) 430-6815
E-mail: mespino@mhs.net
(2009-2010)
Secretary
Vacant
Past President
Sonia Martinez, PRC, PAAPC
Dir. Consumer Relations/Volunteer Svcs
University of Miami Hospital
1400 N.W. 12th Ave.
Miami, FL 33136
(305) 689-5943; Fax: (305) 689-4476
E-mail: smartinez2@med.miami.edu
Board Members:
Bibi Alley, PRC
Patient Relations Coordinator
Health Central
10000 W. Colonial Dr.
Ocoee, FL 34761
(407) 296-1817; Fax: (407) 253-1675
E-mail: bibi.alley@healthcentral.org
(2007-2010)
Tracy McDougal, PRC
Patient Representative
Baptist Health
800 Prudential Dr.
Jacksonville, FL 32207-8202
(904) 202-4011; Fax: (904) 202-4014
E-mail: tracy.mcdougal@bmcjax.com
National Board Liaison
Amy Wellington
Director, Patient & Guest Relations
Boca Raton Community Hospital
800 Meadows Rd.
Boca Raton, FL 33486
(561) 955-2942; Fax: (561) 955-3974
E-mail: awellington@brch.com
FHA Staff Liaison
Diane L. Bennett, CMP
Director/Membership Services & Education
Florida Hospital Association - Regional Office Orlando
P.O. Box 531107
Orlando, FL 32853-1107
(407) 841-6230; Fax: (407) 423-4648
E-mail: dianeb@fha.org
Cindy Warren
Professional Membership Services Manager
Florida Hospital Association – Regional Office Orlando
P.O. Box 531107
Orlando, FL 32853-1107
(407) 841-6230; Fax: (407) 422-5948
E-mail: cindyw@fha.org
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