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Region: 1
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Connecticut
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Cheryl Kent
Middlesex Hospital
28 Crescent St
Middletown, CT 6457
(860) 358-3022
cheryl_kent@midhosp.org
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New Hampshire
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Robert Durkee
Dartmouth Hitchcock Medical Center
1 Medical Center Dr
Lebanon, NH 03756
(603) 650-5829
robert.durkee@hitchcock.org
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Region 2
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New Jersey
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Teresa Lawlor
Virtua Hospital - Marlton
90 Brick Rd
Marlton, NJ 08053
(856) 355-6556
tlawlor@virtua.org
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New York
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Janine Benjamin-Kuehl
Cayuga Medical Center of Ithaca
101 Dates Dr
Ithaca, NY 14850
(607) 274-4624
jbenjamin-kuehl@cayugamed.org
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Pennsylvania Southeast - Delaware 
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Shelley Nix
Senior Patient Representative
Christiana Care Health System-Wilmington Hospital
501 West 14th Street
Wilmington, DE 19899
302-428-4608
lnix@christianacare.org
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Pennsylvania Southwest 
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Beverly Pasko
St Clair Hospital
1000 Bower Hill Rd
Pittsburgh, PA 15243
(412) 942-1835
bev.pasko@stclair.org
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Region 3
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Kentucky
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Jerian Shaw, Pt. & Community Relations Director
Pattie A. Clay Regional Medical Center
P.O. Box 1600
Richmond, KY 40476
(859) 625-3446
fax (859) 625-3535
jerianshaw@pattieaclay.org
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Maryland
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Potomac/Chesapeake
Robin Massey
Peninsula Regional Medical Center
100 E Carroll St
Salisbury, MD 21801
(410) 677-6686 ext. 5186
robin.massey@peninsula.org
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Carolinas
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Venita Schenck
Patient/Family Advocacy
Cleveland Regional Medical Center
201 Grover Street
Shelby, NC 28159
(980) 487-3923
Venita.Schenck@carolinashealthcare.org
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Virginia
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Linda Smith
(757) 388-5151
llsmith@sentara.com
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Region 4
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Alabama
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Mersey C. Whitehead
Guest Relations Manager
Mobile Infirmary Medical Center
5 Mobile Infirmary Blvd.
Mobile, AL 36607
(251) 435-3905
mersey.whitehead@infirmaryhealth.org
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Florida
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Bibi Alley
bibi.alley@healthcentral.org
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Georgia
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Lee Belden
lbelden@gha.org
(229) 891-9826
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| Tennessee
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Linda Pledge
linda.pledge@wth.org
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Region: 5
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Illinois
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Audrey Dean
Patient Relations Consultant
Rush University Medical Center
1653 W. Congress Parkway
Chicago, IL 60612
(312) 942-7069
adean1@rush.edu
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Indiana
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Tammy Miller
Deaconess Hospital
600 Mary Street
Evansville, IN 47747
(812) 450-3334
tammy_miller@deaconess.com
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Michigan
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James Tenuta
Doctors' Hospital of Michigan
461 West Huron
Pontiac, MI 48341
(248) 857-7539
jtenuta@dhofm.com
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Ohio
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Jean Havlin
Service Excellence Specialist
Cleveland Clinic Health System
4500 Euclid Ave P29
Cleveland, OH 44195
(216) 738-4635
havlinj@ccf.org
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Wisconsin
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JoAnn Lomax
Froedtert Memorial Lutheran Hospital
9200 West Wisconsin Ave
Milwaukee, WI 53226
(414) 805-2886
jlomax@fmlh.edu
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Canada
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Brenda Tan
Senior Patient Relations Advisor
Triullium Health Centre
Mississauga, Ontario
(905) 848-7164
Fax: (905) 804-7921
btan@thc.on.ca
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Region 6
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Iowa
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Shelly L. Maharry, MPA
Director, Office of Patient Relations
University of Iowa Hospitals and Clinics
200 Hawkins Drive, CC102 GH
Iowa City, IA 52242
(319) 356-7540
shelly-maharry@uiowa.edu
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Kansas - Missouri 
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Judy Francis, RN, BSN
Director, Patient Relations
Univ of Kansas Hospital
3901 Rainbow Blvd
Kansas City, KS 66160-7205
(913) 588-2220
jfrancis@kumc.edu
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Minnesota
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Pam Schwarz, RN BSN
Director HealthEast Customer Advocacy
HeatlhEast Care System
Midway Campus
1690 University Ave W
Saint Paul, MN 55104-3723
651-232-5151
pschwarz@healtheast .org
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Region: 7
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Texas
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Peggy J. Creany
System Director, Guest Relations,
Service Quality and The Methodist Experience
The Methodist Hospital System
6565 Fannin Street, Suite D124
Houston, Texas 77030
713-441-1431
pjcreany@tmhs.org
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Region 8
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Colorado
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Marie Campbell
Platte Valley Medical Center
1600 Prairie Center Parkway
Brighton, CO 80601
(303) 498-1560
mjcampbell@pvmc.org
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Region 9
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California
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Frances Rojas, BS
Hospital Patient Advocate (HPA)
Administration
Riverside County Regional Medical Center
26520 Cactus Avenue
Moreno Valley, CA 92555
(951) 486-4313
(951) 486-6569 fax
frojas@rivcormc.org
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