HCAHPS - Presenter and Moderator

Gwen Faust - Presenter
Ms. Faust is a Senior Healthcare Consultant with HealthStream Research who over the past 13 years has helped organizations identify organizational strategies and assisted them in achieving targeted outcomes.  Prior to joining HealthStream Research in 2008, Gwen led the Service Excellence initiative at Orange Regional Medical Center, developed the Training and Development Department at Westchester Medical Center and was responsible for the Service Excellence and Leadership Development at Montefiore Medical Center.  Gwen has a Masters degree is in Human Resources Management.  But more important, as a Registered Nurse, she understands that Service Excellence is and always has been an essential component of providing patient care.

Carol Waldemayer - Moderator
A member of SHCA for the past 4 year, Carol has over 25 years in healthcare.  During the past 13 years at Hardin Memorial Hospital, she has been active in Patient Advocacy, Quality Management, Medical Staff Services, and regulatory compliance.  Carol has participated on numerous committees through the years, including more recently the formation of a Palliative Care Team at her hospital comprised of a multidisciplinary group who has developed forms and policies, educated staff and physicians, and marketed this tool to the community.  In her patient advocate role, Carol has been involved in a state and nationwide collaborative with AHA and the Office for Civil Rights to improve and assure effective communication for limited English proficient patients and deaf/hard of hearing patients. 

Carol is the Past President of the Kentucky SHCA Chapter and has been a member of SHCA for the past 4 years.  Currently, Carol is serving as a SHCA Board member for Region 7.  She is an active participant with the SHCA Member Value Committee in the development of the SHCA educational Webinars.  Other interests are with the SHCA Chapter Development Committee.