Cultural Competency in Patient Centered Care

Cultural Competency in Patient Centered Care

Wednesday, July 22, 2009

2:00 p.m. (Eastern)

1:00 p.m. (Central)

12:00 p.m. (Mountain)

11:00 a.m. (Pacific)

Good medical care depends on effective communication between patients and providers. Ineffective communication can lead to improper diagnosis and delayed or improper medical treatment. Effective communication with persons who have limited English proficiency, as well as persons who are deaf or hard-of-hearing, often requires additional skills and services.

Participants will hear the vital importance of this issue and the national initiative that the Office of the Civil Rights (OCR) in collaboration with the American Hospital Association (AHA), has launched to provide technical assistance and share resources that aid hospitals in effectively communicating to all cultures.

At the end of this 90-minute presentation, participants will be able to:

Demonstrate knowledge regarding required Joint Commission, CMS and Patient's Bill of Rights standards, as well as federal statutes regarding effective communication for LEP/SI patients
Describe the collaborative effort between AHA and the OCR to ensure effective patient communication for LEP/SI patients
Outline how the Office of Civil Rights can assist hospitals with evaluating their existing policies and practices and provide technical assistance to ensure effective patient communication for LEP/SI patients
Analyze the patient advocate's role in facilitating effective communication for both the patient and the organization to enhance safety and reduce risk

SHCA member rate: $169

Non-Member rate: $269

For this price you make an incredible investment for your organization. You pay one fee, provide one computer and speaker phone, but you may invite as many people to listen and watch as you wish. You will receive one set of materials e-mailed (you may photocopy) and one toll-free telephone connection to the seminar.

A live Q&A session will also be part of the webinar and an evaluation will be conducted upon completion. Please note no vendor support was solicited for this event*. If you have questions regarding this event, e-mail: shca@aha.org.

Meet the Presenters:

	Pam Mullaney, MBA Director Membership Services Kentucky Hospital Association Biography
	Marshall Tobias Senior Civil Rights Analyst Department of Health and Human Services Office for Civil Rights Biography
	Beatriz C. Romero-Escobar Equal Opportunity Specialist Department of Health and Human Services Office for Civil Rights Biography
	Carol Waldemayer - Moderator Patient Advocate Hardin Memorial Hospital Biography

Click here and Register today!

Continuing Education Contact Hours

This continuing nursing education activity was approved by the Illinois Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation for 1.5 contact hours and is valid for presentation for a period of two years beginning July 22, 2009.

This program has been approved by the National Association of Social Workers for 1.5 continuing education contact hours.

*The Society for Healthcare Consumer Advocacy has not solicited cash and
in-kind contributions from individuals and organizations for this educational program.

Pam Mullaney, MBA