Managing Risk As A Patient Advocate

Partnering With Others For Quality Care

Wednesday, January 21, 2009

2:00 p.m. (Eastern)

1:00 p.m. (Central)

12:00 p.m. (Mountain)

11:00 a.m. (Pacific)

Join Judi Cranberg, RN, JD as she defines the roles of a patient advocate and risk manager and how these roles complement each other within a hospital setting.  Judi will share best practices for patient advocates and risk managers, including tips on communicating effectively and appropriately in a variety of patient situations. She will share insights on how to effectively communicate using different communication vehicles. Judi will walk participants through the CMS grievance process and explain the steps involved as well as provide litigation warning signs and when to seek help. 
 

During this 90-minute program, participants will learn and discuss:

• Recognize the complementary roles of patient advocates and risk managers for quality patient care.
• Describe the CMS rules governing patient grievances and how they must be addressed.
• Understand effective communications techniques for patient advocates.
• Recognize warning signs when litigation is threatened and involving your risk manager.
  

SHCA members $169
Non-members $269

For this price you make an incredible investment for your organization.  You pay one fee, provide one computer and speaker phone, but you may invite as many people to listen and watch as you wish.  You will receive one set of materials e-mailed (you may photocopy) and one toll-free telephone connection to the seminar.

A live Q&A session will also be part of the webinar and an evaluation will be conducted upon completion.  Please note no vendor support was solicted for this event*  If you have questions regarding this event, e-mail: shca@aha.org.

Continuing Education Contact Hours

This continuing nursing education activity was approved by the Illinois Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. “Managing Risk As A Patient Advocate” has been recognized for 1.5 contact hours and is valid for presentation for a period of two years beginning January 21, 2009.

This program is approved by the National Association of Social Workers for 1.5 continuing education contact hours.

*The Society for Healthcare Consumer Advocacy has not solicited cash and
in-kind contributions from individuals and organizations for this educational program.