Improving the Patient and Family Experience, Part II

 

Becoming a Change Agent

 

Wednesday, October 28, 2009

2:00 p.m. (Eastern)

1:00 p.m. (Central)

12:00 p.m. (Mountain)

11:00 a.m. (Pacific)

Click here and Register today!

 

Patient Advocates often work primarily on putting out fires, while simultaneously wishing our organizations were more patient-centered.  We hope others will see the need for change, and will implement service improvements.  In this webinar we will discuss how to go beyond wishing and hoping, and become a change agent in our organizations.  We will discuss leadership and the role of the internal consultant, and how patient advocates can apply these concepts to drive change.

 

Participants will be able to

• List five beliefs that are stepping stones to seeing oneself as a leader
• Describe three types of information that create opportunities for leadership
• Select one or more ways to establish oneself as a leader
• Describe the role of an internal consultant

 

 

SHCA member rate: $169 

Non-Member rate: $269
 

For this price you make an incredible investment for your organization.  You pay one fee, provide one computer and speaker phone, but you may invite as many people to listen and watch as you wish.  You will receive one set of materials e-mailed (you may photocopy) and one toll-free telephone connection to the seminar.

 

A live Q&A session will also be part of the webinar and an evaluation will be conducted upon completion.  Please note no vendor support was solicited for this event*.  If you have questions regarding this event, e-mail: shca@aha.org.

 

 

 

Meet the Presenter:

 

 

 

Click here and Register today!

 

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Continuing Education Contact Hours

This continuing nursing education activity was approved by the Illinois Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation for 1.5 contact hours and is valid for presentation for a period of two years beginning October 28, 2009.

This program is approved by the National Association of Social Workers for 1.5 continuing education contact hours.  

*The Society for Healthcare Consumer Advocacy has not solicited cash and
in-kind contributions from individuals and organizations for this educational program.

This educational activity is being presented without the provision of commercial support and without bias or conflict of interest from the planners and presenters.