Accountability Nuts and Bolts for Healthcare Leaders
Wednesday, May 19, 2010
2:00 p.m. (Eastern)
1:00 p.m. (Central)
12:00 p.m. (Mountain)
11:00 a.m. (Pacific)
Register today!
To achieve breakthroughs in patient-centered care and the patient experience, we need to stop the erosion of our standards that occurs when we tolerate violations. We also need to establish, communicate and enforce higher standards that will move us from good to consistently GREAT. In this webinar, Wendy Leebov illuminates the leader’s key roles in accountability and shares concrete tools you can use to move your employees to a higher level with clarity, courage, and conviction.
By the end of the session participants will be able to:
-
Identify specific higher expectations for behavior that you want staff to fulfill
-
Apply the Caring Feedback Model to provide effective performance feedback in a way most likely to be heard
-
Perform coaching conversations with high, middle and low performers –conversations that spark further improvement
-
Recognize resistance, alibis and excuses with backbone and heart
SHCA member rate: $169
Non-Member rate: $269
To aid in the development of fellow advocates and the overall profession, SHCA has identified 9 Domains of Practice as being key skills and knowledge for advanced competency in the role of a patient and consumer advocate.
This webinar touches on several of those domains including: healthcare management, interpersonal communication and customer service/service excellence.
For this price you make an incredible investment for your organization. You pay one fee, provide one computer and speaker phone, but you may invite as many people to listen and watch as you wish. You will receive one set of materials e-mailed (you may photocopy) and one toll-free telephone connection to the seminar. A live Q&A session will also be part of the webinar.
Criteria for successful completion include a program evaluation.
If you have questions regarding this event, e-mail: shca@aha.org.
Meet the Presenter:
|
|
Wendy Leebov CEO Wendy Leebov and Associates |
Continuing Education Contact Hours
This activity has been submitted to Illinois Nurses Association Approver Unit for approval to award contact hours. Illinois Nurses Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
An application for approval of continuing education contact hours has been submitted to the National Association of Social Workers.
*The Society for Healthcare Consumer Advocacy has not solicited cash and in-kind contributions from individuals and organizations for this educational program.
*As required by the American Nurses Credentialing Center’s Accreditation Program, we would like to make you aware of all potential conflicts of interest(s). This educational activity’s planners and the presenter(s) have indicated they have no bias or conflict of interest.