Wendy Leebov is a passionate advocate for creating healing environments for patients, families and the entire healthcare team. A mission-driven expert, Leebov provides outcomes-based consulting services, culture change strategies with healthcare organizations, training and tools for enhancing the patient and employee experience. With more than 30 years of experience and skills in communication, training design and delivery, she is known for making hard skills accessible and motivating people to stretch and apply skills which set them apart.

Author of 12 books for health care, Wendy has now developed two groundbreaking video-based training systems. The Language of Caring System helps staff restore a needed balance between communicating about tasks and communicating empathy and caring.  Teams build and hardwire 7 evidence-based communication skills that make their caring felt. The GREAT Every Time System  helps teams learn and hardwire evidence-based communication practices for routine situations, that take organizations from being good to GREAT in order to gain the high touch advantage. 
Wendy’s free monthly e-newsletter - HeartBeat on the Quality Patient Experience  - is packed with concrete tips and tools for patient experience champions. 

Visit Wendy’s website to learn more at http://www.quality-patient-experience.com