Responding to Grievances: Formulating the Written Response

Wednesday, March 17, 2010

2:00 p.m. (Eastern)
1:00 p.m. (Central)
12:00 p.m. (Mountain)
11:00 a.m. (Pacific) 

Registration for the live event is closed. If you are interested in purchasing the audio package, click here.

The grievance has been thoroughly investigated. All of the responses are back from the managers. You have the information sitting there in front of you, and now you have to put it all together in a formal response. Where do you begin?

You have been asked to assist another colleague in the organization in writing a business letter.  What advice do you give them?

This webinar will provide a brief review of the CMS requirements as related to responding to grievances.  Jerri will also share best practices and templates so you not only meet the required standards for information, but also meet your organization’s intent to restore trust and confidence in your facility by:

• synchronizing the complaint with responses
• formatting the response in a business letter using technical writing methods
• using “words that work”
• minimizing risk to the organization

This webinar is suitable for anyone in your organization who responds to patients in writing.

SHCA member rate: Free
Non-Member rate: $79

Not a member? Join today!

To aid in the development of fellow advocates and the overall profession, SHCA has identified 9 Domains of Practice as being key skills and knowledge for advanced competency in the role of a patient and consumer advocate.
This webinar touches on several of those domains including: grievance and complaint management, measuring patient satisfaction, customer service/service excellence, and healthcare management.

Registration for the live event is closed. If you are interested in purchasing the audio package, click here.