When Knowledge Isn't Enough: Symptoms and Psychological Impact of Trauma in Family Members
Wednesday, July 21, 2010
2:00 p.m. (Eastern)
1:00 p.m. (Central)
12:00 p.m. (Mountain)
11:00 a.m. (Pacific)
Register today!
Sheila Brune will share her story of how she became an advocate for patients and families. She will express the importance of honesty when bad things happen in healthcare. She will also describe the impact of simply saying “I’m Sorry” to patients and families and demonstrate how compassion and sincerity can facilitate an amicable relationship and financial impact when managing the aftermath of sentinel events.
Sherry Worsham, a graduate student at Harvard Extension School, will share the results of her research that examined medical error incidents from the perspective of the family members of the injured and offer her the findings in further discussion.
By the end of the presentation participants will be able to:
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Identify symptoms of trauma experienced by family members following an unplanned adverse health event involving a loved one
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Recognize common disclosure strategies put into practice by healthcare professionals
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Outline the research findings that indicate that family members’ symptoms of trauma are reduced when healthcare professionals adequately disclose after the medical error injury of a loved one
SHCA member rate: $169
Non-Member rate: $269
Meet the Presenters:
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Sheila Brune and Sherry Worsham |
To aid in the development of fellow advocates and the overall profession, SHCA has identified 9 Domains of Practice as being key skills and knowledge for advanced competency in the role of a patient and consumer advocate.
This webinar touches on several of those domains including: interpersonal communication, grievance and complaint management, mediation/conflict resolution, and crisis intervention.
For this price you make an incredible investment for your organization. You pay one fee, provide one computer and speaker phone, but you may invite as many people to listen and watch as you wish. You will receive one set of materials e-mailed (you may photocopy) and one toll-free telephone connection to the seminar. A live Q&A session will also be part of the webinar.
Criteria for successful completion include a program evaluation.
If you have questions regarding this event, e-mail: shca@aha.org.
Register today!
Continuing Education Contact Hours
This continuing nursing education activity was approved by the Illinois Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation for 1.5 contact hours and is valid for a period of 2 years beginning July 21, 2010.
This program is approved by the National Association of Social Workers for 1.5 continuing education contact hours.
*The Society for Healthcare Consumer Advocacy has not solicited cash and in-kind contributions from individuals and organizations for this educational program.
*As required by the American Nurses Credentialing Center’s Accreditation Program, we would like to make you aware of all potential conflicts of interest(s). This educational activity’s planners and the presenter(s) have indicated they have no bias or conflict of interest.