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AHA

         


Module 4: Business Communication
Length of Study:  75 Minutes

Wednesday, April 4, 2012
1:00 p.m. CST (75 minutes including Q&A)

$140 - Member Rate
$240 - Nonmember Rate

 

Register online now (VISA, MasterCard and American Express Accepted)

To register for this module with a check payment, please download and complete this order form and email or fax it in to SHCA at (312) 278-0881 or shca@aha.org. Please call (312) 422-3700 to confirm receipt.

Content Expert:

Adrineh Poulatian

Module Overview:

The healthcare patient advocate needs to express ideas effectively both in speech and writing in order to represent the perspectives of patients and families.

Attend this webinar to learn practical tips and takeaways in the domain of business communication. She will walk through a guided review of the following as it relates to the organization and the role of the patient advocate:

  • Business Communication
  • Business Documents and Writing Standards
  • Conducting Business Meetings
  • Writing Business Presentations and Reports


By the end of this unit of study learners should be able to:

  • Compose standard business documents
  • Create procedures and/or policy guidelines
  • Draft agendas and minutes for committee meetings
  • Compare and contrast the required elements of a range of business presentations and reports


A live question and answer segment facilitated by the faculty was conducted at the end of the module. Participants will receive access to tools and resources on CD that can be used to build your professional library.

 

Continuing Education Contact Hours

  • This archived package has been recognized by the Illinois Nurses Association for 1.5 contact hours. Expiration date of this archived module is April 13, 2013.
  • Illinois Nurses Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.


*The Society for Healthcare Consumer Advocacy has not solicited cash and in-kind contributions from individuals and organizations for this educational program.

*As required by the American Nurses Credentialing Center’s  Accreditation Program, we would like to make you aware of all potential conflicts of interest(s). This educational activity’s planners and the presenter(s) have indicated they have no bias or conflict of interest.

Interested in purchasing the audio package of this module?

The audio CD/materials will be available to ship 30 days following the live event.

Included Resources of the Archived Package (CD-ROM):

  • Recording of live event (presented in April 2012)
  • Certificate of completion for the Module: Business Communication
  • Nursing contact hours certificate(s) (if applicable)
  • Module PowerPoint handouts
  • Relevant links, professional references and templates pertaining to the module
  • $25 off In the Name of the Patient coupon


The package price is the same as the live webinar date depending on membership status.

To pay by check, click here.

FAQs for the SHCA/AHA Online Store (including Purchase Order instructions)

Questions? Contact SHCA at shca@aha.org.