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AHA

       

Module 5: Interpersonal Communication

Wednesday, May 16, 2012
1:00 p.m. CST (75 minutes including Q&A)

$140 - Member Rate
$240 - Nonmember Rate

 

Register online now (VISA, MasterCard and American Express Accepted)

To register for this module with a check payment, please download and complete this order form and email or fax it in to SHCA at (312) 278-0881 or shca@aha.org. Please call (312) 422-3700 to confirm receipt.

Content Expert:

Timothy E. Findley, Ed.D., MBA, CCDP
System Director of Organizational Development and Inclusion - Norton Healthcare


Module Content:

It is crucial for hospitals to be prepared to identify and address not just the clinical aspects of care, but also the spectrum of each patient’s demographic and personal characteristics.

The goal of this webinar is to give healthcare patient advocate tools to be an effective communicator with patient-focused issues while developing rapport with patients, families and healthcare providers.

This module will provide you with practical tips and takeaways and walk you through a guided review of:

  • Interpersonal Communication in the Healthcare Context
  • Therapeutic Conversation
  • Interviewing Techniques
  • Listening Skills
  • Nonverbal Communication
  • Creating Rapport
  • Intercultural Communication Competence


By the end of this unit of study learners should be able to:

  • Apply the principles of active and empathetic listening and therapeutic techniques.
  • Describe the principles of intercultural communication competence.
  • Apply effective interviewing techniques and strategies for garnering necessary information.
  • Identify the significance and role of non-verbal communication strategies to build rapport and earn trust.
  • Articulate the significance of mindful communication for the healthcare patient advocate.


A live question and answer segment facilitated by the faculty was conducted at the end of the module. Participants will receive access to tools and resources on CD that can be used to build your professional library.

 

Continuing Education Contact Hours

  • This archived package has been recognized by the Illinois Nurses Association for 1.5 contact hours. Expiration date of this archived module is May 18, 2013.
  • Illinois Nurses Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.


*The Society for Healthcare Consumer Advocacy has not solicited cash and in-kind contributions from individuals and organizations for this educational program.

*As required by the American Nurses Credentialing Center’s  Accreditation Program, we would like to make you aware of all potential conflicts of interest(s). This educational activity’s planners and the presenter(s) have indicated they have no bias or conflict of interest.

Interested in purchasing the audio package of this module?

The audio CD/materials will be available to ship 30 days following the live event.

Included Resources of the Archived Package (CD-ROM):

  • Recording of live event (presented in May 2012)
  • Certificate of completion for the Module: Interpersonal Communication
  • Nursing contact hours certificate(s) (if applicable)
  • Module PowerPoint handouts
  • Relevant links, professional references and templates pertaining to the module
  • $25 off In the Name of the Patient coupon


The package price is the same as the live webinar date depending on membership status.

To pay by check, click here.

FAQs for the SHCA/AHA Online Store (including Purchase Order instructions)


Questions? Contact SHCA at shca@aha.org