Purchase the Season Pass* to attend all 12 modules for the price of 10.

$1400 - Member Rate

$2500 - Nonmember Rate (Join SHCA now)

Register online (VISA, MasterCard and American Express Accepted)

To pay by check, click here.

The Season Pass includes:

• Registration to each module throughout the year 
• A certificate of completion for each module
• Participant only access link which includes the playback link, handouts and other resources that you can use to build your professional library
• Nursing contact hours certificate(s) - if applicable 

*The Season Pass is available for sale as a live event or an complete archived package.

The archived package includes12 individual CDs including the module playback link, any relevant handout and resource information, as well as the certificate of completion.

The 2012 live event calendar is below. Please call SHCA at (312) 422-3700 if there is a date conflict for one or more of the modules to discuss program delivery options.

Register online now and purchase your Season Pass

To pay by check, click here.

2012 Calendar

Module Curriculum Objectives

Upon completion of an entire curriculum learners should be able to:

• Conduct oneself in a manner commensurate with the standards of professional conduct outlined by the SHCA Code of Ethics.
• Implement best practices in healthcare management.
• Determine the appropriate and legal standards for effective grievance and complaint management.
• Evaluate the organization’s level of customer service and recommend strategies for achieving service excellence.
• Use effective written and interpersonal communication strategies. 
• Develop sensitivity to multicultural differences and apply strategies that demonstrate multicultural communication competency. 
• Accurately measure patient satisfaction using valid and reliable instruments and interpret the results to create meaningful action. 
• Determine the appropriate standards for managing healthcare data and records using legally defensible methods. 
• Implement effective crisis management processes.
• Work consistently to improve patient interaction within the organizational setting and healthcare delivery system.

2012 Curriculum Objectives (listed by module)

Season Pass Frequently Asked Questions

Can several staff members at one facility participate with one registration fee?

Yes. You pay one fee, provide one computer and speaker phone, and invite as many people to listen and watch as you wish!  Participants will hear the presenters and simultaneously view the presentations. 

If more than one person is attending the modules, will we all receive certificates of completion?

Yes. Everyone who participates in the live event will earn a certificate of completion for that module after completing the evaluation. 

Here is how it works:

• One individual must register as the “site contact”. That individual will be the one who receives all of the communication regarding the event from SHCA (registration confirmation, module log in information, handouts, etc). 
• Upon conclusion of the webinar, SHCA will send an email to the site contact guiding them to a special participant-only link. The link will include resource information as well as a survey that must be completed in order to obtain the certificate of completion.
• The site contact will be required to forward the link to each participant/staff member and have them complete the form themselves.
• Once the survey is complete, each person will have the ability to download their certificate of completion.