SHCA Webinar Archives
10 Things You Should Know About HCAHPS
How the Best Achieve and Maintain Top HCAHPS Scores
Presented November 19, 2008 - Meet the Presenters
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) measures patients’ experience of care in health plans, as instituted by the Centers for Medicare and Medicaid (CMS) which addresses patient perspectives within the acute care setting. In Patient Advocacy today, there is a critical need to understand HCAHPS as an indicator of the patient experience, its relationship to patient satisfaction, and the impact that HCAHPS has on your organization. The opportunity is now to learn key ways you can achieve top HCAHPS Scores. Click Here to order.
Grievance Interpretive Guidelines - The CMS Conditions of Participation for Patient Grievances
What Every Advocate Needs to Know.
Having difficulty understanding the CMS's (Centers for Medicare/Medicaid Services) standard for grievance management? CMS's Conditions of Participation (CoPs) are the interpretive guidelines that explain the intent of the rule and how to be compliant. Take this opportunity to experience a guided review of all elements required to be eligible for Medicare or Medicaid reimbursement. This webinar also contains a robust Q&A section for application. Click Here to order.
Building a Great Service Recovery Program from the Ground Up
Is Your Facility CMS Compliant?
Presented Wednesday, September 17, 2008 - Meet the Presenters
Hospital leaders are becoming increasingly committed to providing superb customer service by demonstrating an outstanding patient experience- the best possible clinical quality, patient service, and operations. This webinar examines how federal regulations are impacting hospital policies regarding Medicare/Medicaid services and discovering new program implementations for effective policy writing. Familiarize yourself with relevant and applicable information for public, private and VA sectors of healthcare facility regulation. Click Here to order.