SHCA Online Education - Webinars

You pay one fee, provide one computer and speaker phone, and invite as many people to listen and watch as you wish! Participants will hear the presenters and simultaneously view the presentations. Each webinar runs approximately 90 minutes and has a designated LIVE question and answer segment. Directed to all professional levels in healthcare, SHCA webinars focus on improving the patient experience through various service compliance and best practice application topics. This is a cost-effective method of significantly improving the way your patients experience care in your facility.

Participate in the opportunities that best fit your professional development needs.

Registration will open approximately 45 days prior to each event and remain open up to one hour before the live broadcast.

2011 SHCA Curriculum: Distinguish Yourself and Enhance Your Profile in Today’s Competitive Marketplace

This curriculum serves as the “Essentials” for effective healthcare patient advocacy. The modules are presented in a webinar format. The 2011 calendar is below.

Visit the SHCA Domains of Practice curriculum program website for full details on the module calendar, content, fees and more.

Module	Live Webinar Date (All webinars are presented at 1:00 p.m. CST.)
SHCA Domains of Practice: Patient Advocacy	Wednesday, January 19, 2011
SHCA Domains Practice: Healthcare Management – Leadership	Wednesday, February 16, 2011
SHCA Domains of Practice: Healthcare Management – Administrative	Wednesday, March 23, 2011
SHCA Domains of Practice: Business Communication	Wednesday, April 13, 2011
SHCA Domains of Practice: Interpersonal Communication	Wednesday, May 18, 2011
SHCA Domains of Practice: Conflict and Conflict Resolution	Wednesday, June 15, 2011
SHCA Domains of Practice: Grievance and Complaint Management	Wednesday, July 20, 2011
SHCA Domains of Practice: Crisis Planning and Crisis Communication	Wednesday, August 18, 2011
SHCA Domains of Practice: Two-part series: Qualitative Research Methods and Data Analysis	Wednesday, September 14, 2011 and Wednesday, September 21, 2011
SHCA Domains of Practice: Two-part series: Quantitative Research Methods and Data Analysis	Wednesday, October 12, 2011 and Wednesday, October 19, 2011
SHCA Domains of Practice: Data Management	Wednesday, November 16, 2011
SHCA Domains of Practice: Customer Service and Customer Excellence	Wednesday, December 7, 2011

Whether you are entering the field, climbing the career ladder, or simply want to learn more about various disciplines within patient advocacy, the SHCA Domains of Practice curriculum modules will give you the key knowledge and tools necessary to succeed in your field.

SHCA’s content will be delivered over a series of webinars and offers a fresh look at the fundamentals of patient advocacy. The webinars are designed to provide convenient professional development opportunities for those in the fields of healthcare patient advocacy and customer service/service excellence.

SHCA will present webinar modules designed to teach the following disciplines of the healthcare patient advocacy:

Patient Advocacy
Healthcare Management
Communication Skills
Research Methods
Consumer and Service Excellence

Upon successful completion of the domain module, participants will receive a certificate in that area of healthcare patient advocacy.

Visit the SHCA Domains of Practice curriculum program website for full details on the module calendar, content, fees and more.

SHCA members are entitled to reduced prices for most SHCA educational programs, publications and member services. Join as a member online or call (312) 422-3700 between 8 a.m. and 4:30 p.m. CT weekdays

Did You Miss a Webinar?

SHCA offers a customizable bundle that allows you to choose three archived webinars for one low price. Details for the below presentations can be viewed at the Webinar Archives page of this website. Order your bundle today.

2010

My Way, Right Way, Now! Establishing Structure for Addressing the Disruptive Patient/Family Members
Presented December 2010

The Patient-Centric Web and Social Media – Opportunities for Advocacy
Presented October 2010

New Joint Commission Standards to Improve Patient-Provider Communication: How to Ensure Compliance
Presented September 2010

When Knowledge Isn't Enough - Symptoms and Psychological Impact of Trauma in Family Members
Presented July 2010

Responding to Grievances: Formulating the Written Response
Presented March 2010

HCAHPS: Value-Based Purchasing and the Importance of Value-Based Purchasing
Presented February 2010

2009

Psychosocial Aspects of Family Members In A Crisis
Presented December 2009

Improving the Patient & Family Experience, Part II: Becoming a Change Agent
Presented October 2009

Improving the Patient & Family Experience, Part I: Maximizing the Voice of the Customer: The Power of Data
Presented September 2009

Cultural Comptency in Patient Centered Care
Presented July 2009

Ethics Course: Managing Healthcare Dilemmas and Ethical Resolutions
Presented May 2009

Competencies of Patient Advocacy: Defining Advanced Standards of Practice
Presented March 2009

Managing Risk as a Patient Advocate: Partnering With Others For Quality Care
Presented January 2009

2008

10 Things You Should Know About HCAHPS: How the Best Achieve and Maintain Top HCAHPS Scores
Presented November 2008

The CMS Conditions of Participation for Patient Grievances: What Every Advocate needs to Know
Presented October 2008

Building a Great Service Recovery Program from the Ground Up: Is Your Facility CMS Compliant?
Presented September 2008