SHCA Online Education - Webinars
Participate in the opportunities that best fit your professional development needs.
Registration will open approximately 45 days prior to each event and remain open up to one hour before the live broadcast.
2011 SHCA Curriculum: Distinguish Yourself and Enhance Your Profile in Today’s Competitive Marketplace
This curriculum serves as the “Essentials” for effective healthcare patient advocacy. The modules are presented in a webinar format. The 2011 calendar is below.
Visit the SHCA Domains of Practice curriculum program website for full details on the module calendar, content, fees and more.
|
Module |
Live Webinar Date (All webinars are presented at 1:00 p.m. CST.) |
| SHCA Domains of Practice: Patient Advocacy | Wednesday, January 19, 2011 |
| SHCA Domains Practice: Healthcare Management – Leadership | Wednesday, February 16, 2011 |
| SHCA Domains of Practice: Healthcare Management – Administrative | Wednesday, March 23, 2011 |
| SHCA Domains of Practice: Business Communication | Wednesday, April 13, 2011 |
| SHCA Domains of Practice: Interpersonal Communication | Wednesday, May 18, 2011 |
| SHCA Domains of Practice: Conflict and Conflict Resolution | Wednesday, June 15, 2011 |
| SHCA Domains of Practice: Grievance and Complaint Management | Wednesday, July 20, 2011 |
| SHCA Domains of Practice: Crisis Planning and Crisis Communication | Wednesday, August 18, 2011 |
| SHCA Domains of Practice: Two-part series: Qualitative Research Methods and Data Analysis | Wednesday, September 14, 2011 and Wednesday, September 21, 2011 |
| SHCA Domains of Practice: Two-part series: Quantitative Research Methods and Data Analysis | Wednesday, October 12, 2011 and Wednesday, October 19, 2011 |
| SHCA Domains of Practice: Data Management | Wednesday, November 16, 2011 |
| SHCA Domains of Practice: Customer Service and Customer Excellence | Wednesday, December 7, 2011 |
Whether you are entering the field, climbing the career ladder, or simply want to learn more about various disciplines within patient advocacy, the SHCA Domains of Practice curriculum modules will give you the key knowledge and tools necessary to succeed in your field.
SHCA’s content will be delivered over a series of webinars and offers a fresh look at the fundamentals of patient advocacy. The webinars are designed to provide convenient professional development opportunities for those in the fields of healthcare patient advocacy and customer service/service excellence.
SHCA will present webinar modules designed to teach the following disciplines of the healthcare patient advocacy:
- Patient Advocacy
- Healthcare Management
- Communication Skills
- Research Methods
- Consumer and Service Excellence
Upon successful completion of the domain module, participants will receive a certificate in that area of healthcare patient advocacy.
Visit the SHCA Domains of Practice curriculum program website for full details on the module calendar, content, fees and more.
SHCA members are entitled to reduced prices for most SHCA educational programs, publications and member services. Join as a member online or call (312) 422-3700 between 8 a.m. and 4:30 p.m. CT weekdays
Did You Miss a Webinar?
SHCA offers a customizable bundle that allows you to choose three archived webinars for one low price. Details for the below presentations can be viewed at the Webinar Archives page of this website. Order your bundle today.
2010
My Way, Right Way, Now! Establishing Structure for Addressing the Disruptive Patient/Family Members
Presented December 2010
The Patient-Centric Web and Social Media – Opportunities for Advocacy
Presented October 2010
New Joint Commission Standards to Improve Patient-Provider Communication: How to Ensure Compliance
Presented September 2010
When Knowledge Isn't Enough - Symptoms and Psychological Impact of Trauma in Family Members
Presented July 2010
Responding to Grievances: Formulating the Written Response
Presented March 2010
HCAHPS: Value-Based Purchasing and the Importance of Value-Based Purchasing
Presented February 2010
2009
Psychosocial Aspects of Family Members In A Crisis
Presented December 2009
Improving the Patient & Family Experience, Part II: Becoming a Change Agent
Presented October 2009
Improving the Patient & Family Experience, Part I: Maximizing the Voice of the Customer: The Power of Data
Presented September 2009
Cultural Comptency in Patient Centered Care
Presented July 2009
Ethics Course: Managing Healthcare Dilemmas and Ethical Resolutions
Presented May 2009
Competencies of Patient Advocacy: Defining Advanced Standards of Practice
Presented March 2009
Managing Risk as a Patient Advocate: Partnering With Others For Quality Care
Presented January 2009
2008
10 Things You Should Know About HCAHPS: How the Best Achieve and Maintain Top HCAHPS Scores
Presented November 2008
The CMS Conditions of Participation for Patient Grievances: What Every Advocate needs to Know
Presented October 2008
Building a Great Service Recovery Program from the Ground Up: Is Your Facility CMS Compliant?
Presented September 2008


