SHCA Online Education - Webinars

Webinars That Speak to Your Needs; professional development for your whole staff at one low price!

You pay one fee, provide one computer and speaker phone, and invite as many people to listen and watch as you wish! Participants will hear the presenters and simultaneously view the presentations. Each webinar runs approximately 90 minutes and has a designated LIVE question and answer segment. Directed to all professional levels in healthcare, SHCA webinars focus on improving the patient experience through various service compliance and best practice application topics. This is a cost-effective method of significantly improving the way your patients experience care in your facility.

Register for the opportunities that best fit your professional development needs! Registration will open approximately 45 days prior to each event and remain open up to one hour before the live broadcast.

SHCA 2010 Webinar Schedule:

Mark your calendar! The 2010 SHCA Online Learning Calendar is confirmed.

HCAHPS: The Patient Experience and the Impact of Value-Based Purchasing
Wednesday, February 17, 2010 1:00 p.m. CT
Overview of the current HCAHPS reporting structure and review the most recent updates to Value Based Purchasing including the timeline until pay for performance

March 17, 2010
May 19, 2010
July 21, 2010
September 22, 2010
October 20, 2010
December 12, 2010

Did You Miss a Webinar?

Details for the below presentations can be viewed at the Webinar Archives page of this website:

2009

Psychosocial Aspects of Family Members In A Crisis
Presented December 2

Improving the Patient & Family Experience, Part II: Becoming a Change Agent
Presented October 28, 2009

Improving the Patient & Family Experience, Part I: Maximizing the Voice of the Customer: The Power of Data
Presented September 23, 2009

Cultural Comptency in Patient Centered Care
Presented July 22, 2009

Ethics Course
Managing Healthcare Dilemmas and Ethical Resolutions
Presented May 20, 2009

Competencies of Patient Advocacy
Defining Advanced Standards of Practice
Presented March 18, 2009

Managing Risk as a Patient Advocate
Partnering With Others For Quality Care
Presented January 21, 2009

2008

10 Things You Should Know About HCAHPS
How the Best Achieve and Maintain Top HCAHPS Scores
Presented November 19, 2008

The CMS Conditions of Participation for Patient Grievances
What Every Advocate needs to Know
Presented October 22, 2008

Building a Great Service Recovery Program from the Ground Up
Is Your Facility CMS Compliant?
Presented September 17, 2008