SHCA Educational Events Calendar

The Society for Healthcare Consumer Advocacy encourages the professional development of our members.

SHCA combines educational opportunities at both the chapter and national level to provide you with essential skills and knowledge needed to both grow professionally and enhance the patient experience.

January 2012

SHCA Domains of Practice - Module 1: Patient Advocacy (available as an archived package)
Presented Wednesday, January 18, 2012
1:00 p.m. CST (75 minutes with Q&A)

Culture War: Establishing and Sustaining a Patient-Centered Culture of Quality
Scott Adler, Principal, Insight Strategies, LLC, Northville, MI
Wednesday, January 11, 2012
12:00-1:30 pm Eastern
(90 minutes with live Q&A)

The latest battleground in healthcare revolves around the patient experience. The epicenter of this battle, however, is being waged inside our organizations rather than between competing organizations. With the impending onset of value-based payments, hospitals are recognizing the implications for not providing a great patient experience. Consistently delivering the ideal patient experience can only be accomplished through the creation of an organizational culture that addresses quality in its three dimensions: clinical quality, service quality and quality of work life.

February 2012

SHCA Domains of Practice - Module 2: Healthcare Management - Leadership
Wednesday, February 15, 2012
1:00 p.m. CST (75 minutes with Q&A)

March 2012

SHCA Domains of Practice - Module 3: Healthcare Management - Administrative
Wednesday, March 21, 2012
1:00 p.m. CST (75 minutes with Q&A)

SHCA 2.0 Capstone Program - Invitation Only to Domains of Practice Alumni
Conflict Resolution and Disruptive Behavior
Tuesday, March 27, 2012

SHCA is developing an invitation-only Domains of Practice capstone program that is scheduled to debut in March of 2012. These intensive, application-based offerings are specific to advanced content areas within patient advocacy and will be offered in a webinar format to those that successfully completed the 14 modules within the certificate program in 2011. More details will be posted soon.