Society for Healthcare Consumer Advocacy

Speakers and Sessions

Receive over 16 hours of industry intelligence from more than 15 industry experts. This event includes intense learning, networking, and professional
development.

9 Domains of Practice for the Patient Advocate

Gaining knowledge and skills around improving the patient experience is crucial to not only our function as Healthcare Consumer Advocates, but as collective voices reaching for an ever-improving patient experience. To aid in the development of fellow advocates and the overall profession, SHCA has identified 9 Domains of Practice as being key skills and knowledge for advanced competency in the role of a patient and consumer advocate.

You will find that each session throughout the conference supports learning in at least one of these domains:

  • Making Lemons into Lemonade: When Disaster Hits Your Organization
  • Healthcare’s Transformation – Patient-Centered Care
  • Leading Organizations to Health
  • Advocates in Partnership with Patient Safety
  • Opening Keynote with Wendy Leebov: Achieving Breakthroughs in the Patient Experience
  • Building Relationships Through Stories and Humor
  • What Does Mediation Have To Do With Me?
  • Adapting to Consumerism: Essentials of Improving Patient Satisfaction
  • Healthcare Reform: Our Roles as Patient Advocates in Patient Safety
  • Dealing with the Difficult-for-You Patient
  • Working with Seniors: Tailoring Services to Meet the Needs of a Growing Population
  • Managing Conflict: Essential Business Skills for Today’s Patient Advocate
  • CEO/Healthcare Executive Panel: Business Impact of Patient Advocates
  • Building Confidence in Communicating Bad News and Answers: The Role of the Patient Advocate
  • Issues and New Developments in Language-Mediated Healthcare Delivery
  • Six Sure Fire Ways to Fail at Customer Service Training
  • Winning the War with Yourself
  • Critical Role of Patient Advocates in Achieving Patient Satisfaction 
  • Show Me the Money
  • The Unexpected Role of Patient Advocates as Lean Six Sigma Change Agents
  • Active Listening Skills –Tools for Effective Communication
  • Closing Ceremony with Joe Tye: The Florence Prescription: Bringing About Cultural Transformation in Our Hospitals

Download the brochure and Register for the Annual Conference today.

Continuing Education Credit Hours (CEUs)

This activity has been submitted to Illinois Nurses Association Approver Unit for approval to award contact hours.  Illinois  Nurses Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

An application for approval of continuing education contact hours has been submitted to the National Association of Social Workers.

The Society for Healthcare Consumer Advocacy has not solicited cash and in-kind contributions from individuals and organizations for this educational program.

The Society for Healthcare Consumer Advocacy reserves the right to amend programs.  Sessions have limited seating.  If you have questions, please feel free to contact SHCA staff at shca@aha.org or (312) 422-3700.