VA Information
Raise the Stakes’ compact schedule and cultivated events will deal you invaluable sessions with your colleagues and industry partners. Take this opportunity to advance your career through an accelerated educational experience and get the professional resources you need to match the rising stakes of your profession.
By attending, you’ll discover cost-effective solutions to improve outcomes, productivity, and profitability, and refine management techniques and policies.
Don't waste a single minute - Online Registration is closed, but you can still download the 2009 Annual Conference Brochure and fax your registration form (pages 11 & 12) to SHCA at (312) 422-4577.
Full Registration payment can be brought on-site in Reno and paid at the Registration Desk. Please review payment and fee details outlines in the brochure.
Attendee Registration
Mail form with payment to: SHCA * PO Box 75315 * Chicago, IL 60675-5315
Fax with credit card payment to: (312) 422-3609
Questions? Call (312) 422-3700
Remember to refer to mail and fax deadlines when determining conference registration fees.
To insure that participants receive full value, program administrators reserve the right to decline registrations. In the event that registration is declined, any program fees paid will be promptly refunded.
Cancellation Policy: A written cancellation postmarked no later than March 31, 2009, entitles you to a refund, less a $100 processing fee. After that date, no refunds are issued. You are encouraged to send a substitute if you cannot attend.
Fax cancellation notices to: (312) 422-4577.
Please note that refunds are to the payer only. There are no exceptions to these policies.
Hotel Reservations
Conference Headquarters Hotel:
John Ascuaga’s Nugget Resort
1100 Nugget Avenue, Sparks, NV 89431
P: (800) 648-1177, F: (775) 356-3300
www.janugget.com
VA Attendee room rate: $110.00-single or double from April 21 – 24, 2009, based on availability and is subject to change. All VA reservations must be made via the
VA housing form. You must present a credit card at the time of check in for room and incidental charges. The deadline for all VA reservations is March 19, 2009.
Department of Defense and Veterans Administration personnel will be required to present a valid photo ID indicating VA or DOD status at hotel registration to receive the government hotel rate.
Because rooms at the VA rate are limited, unfortunately we cannot guarantee the VA rate to everyone who submits a housing form. You will receive a confirmation email from SHCA once you fill out the required form. If you do not receive a confirmation email within three business days of submitting the form, please call staff at (312) 422-3700 to avoid disappointment at check-in.
If there are questions about the form please call staff at (312) 422-3700.
VA Events
Department of Veterans Affairs Patient Advocates and Customer Service attendees are invited to join Joan Van Riper and Teresa Ard for discussion of Responses on SHEP Complaint Process Questions, Post Discharge Calling Contact Performance Measure, Integration of Patient Advocate Data with other Quality Management Data, Reports for Management, PATS and an informal open discussion time.
This meeting will take place in conjunction with the SHCA Annual Conference on Tuesday, April 21, 2009 from 3:00 p.m. – 5:30 p.m.
If you have questions or need more details, please contact Joan or Teresa.
Joan S. Van Riper, RN, MS
Director, National Veteran Service and Advocacy Program
VHA Support Service Center (VSSC)
E:Joan.VanRiper@va.gov
Teresa Ard
Program Coordinator
VAMC
E: teresa.ard@med.va.gov