SHCA Publications

To order products and publications from SHCA,
please call (312) 422-3700 or email shca@aha.org.

Publication Details		Price
	2008 Calendar of Health Observances and Recognition Days The 2008 Health Observances and Recognition Days Calendar is an indispensable tool for organizing and planning health fairs, community outreach programs, employee recognition events, and school programs.	$25.00 Order by phone at (800) 242-2626 AHA item #166868 or by visiting www.shshmdstore.com
	The Sky is Falling...So They Called Me This new SHCA publication is a compilation of vignettes about the best, worst, saddest and funniest experiences of the authors - SHCA members This publication is now on sale; order today!	TEMPORARILY SOLD OUT! Member $15.00 Nonmembers $30.00 To order, please email shca@aha.org and reference the title of the publication.
	*SHCA 2007 Annual Conference Proceedings Manual* The 2007 Proceedings Manual contains handouts from presenters, letters from SHCA leadership, and serves as both a reference and educational tool. The 2008 version will be available after April 15.	Members $20.00 Nonmembers $50.00 To order, please email shca@aha.org and reference the title of the publication.
	The Written Word: Guidelines for Responding in Writing to Patient Concerns CD-ROM Version The expanded and updated CD-ROM version of The Written Word is your guide for information and samples of written responses to patient concerns. The Written Word also outlines the top five reasons for responding in writing, the makeup of a written response, who should respond and who should be carbon copied. This manual is ideal for any department, from administration to patient advocate, in responding to patient concerns.	Members $35.00 Non-members $50.00 To order, please email shca@aha.org and reference the title of the publication.
	*2007 - 2008 SHCA Compensation Survey Results (Hard Copy)* This comprehensive salary survey for 2007 is a must have for all Consumer Advocates and healthcare HR Professionals. Members can download the survey results for FREE in the News Archive of the MEMBERS ONLY area.	Members $30.00 Nonmembers $50.00 To order, please email shca@aha.org and reference the title of the publication.
Photo not available	*All Work & No Say...ho hum another day* Jody Urquhardm author of the syndicated column the Joy of Work, explains how to captivate your workforce, boost morale and increase productivity	Members $14.00 Nonmembers $14.00 To order, please email shca@aha.org and reference the title of the publication.
	*In the Name of the Patient* In the Name of the Patient is a comprehensive resource that addresses consumer advocacy, patient representation and special challenges such as complaint management, quality improvement, ethical issues, legal, risk management and compliance with regulatory standards. The 2004 edition includes the NEW disaster readiness chapter.	Members $50.00 Nonmembers $70.00 To order, please email shca@aha.org and reference the title of the publication.
Photo not available	*Silver Linings, the Other Side of Cancer* A collection of personal stories about the cancer experience.	Member $9.00 To order, please email shca@aha.org and reference the title of the publication.
Photo not available	*Aging in Stride* The handbook to have as you try to plan ahead, stay connected and keep moving through the years	Member $24.95 To order, please email shca@aha.org and reference the title of the publication.

To order products and publications from SHCA,
please call (312) 422-3700 or email shca@aha.org.

*Prices listed above do not include tax