AHA

Membership - Frequently Asked Questions (FAQ)

   

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How do I register and create a profile for my SHCA account?

SHCA has enhanced its website to make it easier for you to login, purchase products, register for events, manage your membership, and update your account information.

  1. Your login name will be your email address that we have on file. In order for us to activate your account in the enhanced website, please click here and enter your email address or SHCA member number. The system will look you up and display your name and address.
  2. Click the "This is my account" link to verify your identity. The system will send you an email.
  3. Please check for an email from "Portal Help." It contains your temporary password. In the same email, there will also be a link to change your password.
  4. Please click that link, enter your email and temporary password. You will then be prompted to enter a new password of your choosing.
  5. You are now logged in to the enhanced SHCA website.


Why do I need to log in to the SHCA Website?

When you log in to the SHCA website, you enjoy seamless access to member’s only materials on both the SHCA and American Hospital Association websites. You can also view and change your profile, renew your membership and make an online purchase.

How do I reset my password?

If you are already logged in to SHCA, go to the Log in/Register area in the upper left hand corner of the SHCA website home page click on “Change Password/Forgot Password link.” An email with a temporary password will be sent to the email address we have on file. If you still experience difficulty or no longer have access to the email address, please contact SHCA at shca@aha.org or call (312) 422-3700.

I am logged in, but cannot access members-only area. What do I do?

Only SHCA members have access to the members-only area of the website. If you are not a member, to learn more about SHCA by clicking here for the SHCA membership tab. If you are unsure of your membership status, please contact SHCA at shca@aha.org or call (312) 422-3700.

Contact information

How do I update contact information?

To update your contact information, log in to the SHCA website and click on the Log in once logged in you can access the Update Profile page. From here you can click on the edit, add or delete mailing addresses, phone numbers, fax numbers and email addresses. You can also change where you would like your membership information sent. Please note, at least one address must be marked as primary.

How do I update my title and organization?

Updating your title and organization is very similar to changing your contact information. Log in to SHCA and click on the Update Profile page. Click on the edit pencil next to your title or organization. Enter your new information and the request will be sent to SHCA. SHCA staff will update the information.

Membership information

How do I join SHCA?

To join SHCA, review the membership categories, and proceed to the Online Store. Here you can add your membership to your cart and purchase online. To pay by check, download the application  and submit payment to:

SHCA
155 N. Wacker Dr.
Suite 400
Chicago, IL 60606
Fax: (312) 422-3609

If I join today, when will my membership expire?

Your membership will be active for a full 12 months. SHCA bills members on an anniversary cycle throughout the year. Members are billed approximately 12 months after their join date.

How do I renew my SHCA membership?

Renewing your SHCA Membership is easy proceed to the Online Store to add your SHCA membership to your cart you are then able to purchase it online. You can also email shca@aha.org to request a membership invoice.

Where can I find my membership ID number?

When you are logged into SHCA, your ID number is displayed in the top right corner under your name. If you need your SHCA membership ID call (312) 422-3700 or email us at shca@aha.org.

What is my membership expiration date?

When you are logged into SHCA, your expiration date is displayed in the top right corner under your name.

My membership has expired, how do I rejoin?

If your SHCA membership has expired you can email shca@aha.org to request a membership invoice.

Can I print off an invoice and pay my dues with a check?

Yes. Log in to SHCA and click on Order History. From here you can print your membership invoice. Please be sure to include a copy of this invoice with your check payment.

Can I have a membership card mailed to me?

Sure, but you can also access it immediately through SHCA. To access your card immediately, log in to SHCA and go to My Activity. Here you can see your membership history and print your membership card. If you would like one mailed to you, email shca@aha.org and we will send one to you.

I am not receiving member emails. How do I get added to the list?

Emails provide important SHCA information and benefits. Some email service providers may identify SHCA emails as spam. Please check your spam filter and be sure to “whitelist” SHCA as a safe sender.
*Note: If you are having trouble logging in, try using your full email address as your user name, and don’t forget to try alternate email addresses if you have several. If you have selected to receive SHCA emails, the email address where you get those messages is the one associated with your account.*

Membership Directory

How can I remove my contact information from the membership directory?

While being listed in the membership directory is a great way to network with other SHCA members, you can remove your name by logging in to SHCA. Click on “My Account” and then “Edit Individual Information.” There you can uncheck the “show in member directory” box and you will no longer display in membership directory searches.

Is there an “advance search” option for the membership directory?

Yes, the percent sign (%) and the underscore (_) can be used as wildcard characters. The percent sign is for any number of characters as wildcard. The underscore is for a single character wildcard.

How do I offer feedback for the website and SHCA?

We are very interested in your thoughts and suggestions for how we can make the website and SHCA both easier and more useful for you. We welcome your comments and will use them to further improve and enhance member services. Please send us your feedback via email at shca@aha.org or call us at (312) 422-3700.

Online Store

For specific questions regarding the Online Store, please reference the Online Store FAQ page.

Internet browser issues

For optimal viewing on both SHCA website (www.shca-aha.org), we recommend that you use Internet Explorer (version 7 and above). There are many reasons that Internet Explorer could be encountering webpage display problems. For example, a problem with the connectivity to your Internet Service Provider (ISP), a firewall blocking your connection or you’re networking device not functioning properly. To receive additional technical support, contact shca@aha.org.  

If I join today, when will I receive my membership information?

Membership information is processed within two weeks of payment receipt. If you have questions or do not receive your member number within that 2 week period, please contact the SHCA offices at (312) 422-3700.

How do I become more involved in SHCA?

SHCA encourages all members to participate fully in Society activities and governance.  Members who are interested in pursuing leadership opportunities on a national level, please visit our Leadership Opportunities page of the SHCA website.

What educational opportunities and publications are available to new members?

We are committed to providing resources to empower our members to do their jobs better. As a new member of SHCA, we encouarge you to start take full advantage of your membership.  Read below to find out more and invest in your future today.


Society Products and Publications

What is the fastest way to learn about resources (books, white papers, benchmarking studies, etc.) available from SHCA?

SHCA is proud to offer a diverse selection of publications and products designed specifically to address the evolving demands of healthcare strategy professionals. To learn about our offerings, please visit the SHCA Bookstore.

How can I sign up for the SHCA Listserv?

The SHCA Listserv is open to all members of SHCA and is intended for discussion of issues related to patient advocacy, the patient experience, risk management, service excellence, patient and family engagement, and the healthcare profession. Sign up now.

Annual Conference

When and where is the 2013 Annual Conference?

The 2013 Annual Conference will take place April 3-5 in St. Louis, MO. For more information about sessions, exhibits, continuing education credits and all other points of interest can be viewed in the SHCA Annual Conference webpages.

Professional Development

How can the Society assist me in filling a new position or finding a job?

Whether you have an open position to fill or are seeking employment, the Society’s job recruitment resource, the SHCA Career Center, can help you find what you’re looking for. Position-available and position-wanted listings are published bi-weekly as an attachment to the Society’s weekly electronic newsletter, SHCA News You Need. For specifics about this job recruitment resource, contact SHCA at shca@aha.org,

How can I submit an article to the Society’s member newsletter, SHCA News?

If you are interested in submitting an article for SHCA News, please send a short outline or brief statement of an idea to SHCA at shca@aha.org prior to the development or submission of a manuscript. For additional details, please see the SHCA News Author guidelines.