Help - Frequently Asked Questions
Login
Why do I need to log in to the SHCA Website?
When you log in to the SHCA website, you enjoy seamless access to member’s only materials on both the SHCA and American Hospital Association websites. You can also view and change your profile, renew your membership and make an online purchase.
How do I reset my password?
If you are already logged in to SHCA, go to the Log in/Register area in the upper left hand corner of the SHCA website home page click on “Change Password/Forgot Password link.” An email with a temporary password will be sent to the email address we have on file. If you still experience difficulty or no longer have access to the email address, please contact SHCA at shca@aha.org or call (312) 422-3700.
I am logged in, but cannot access members-only area. What do I do?
Only SHCA members have access to the members-only area of the website. If you are not a member, to learn more about SHCA by clicking here for the SHCA membership tab. If you are unsure of your membership status, please contact SHCA at shca@aha.org or call (312) 422-3700.
Contact information
How do I update contact information?
To update your contact information, log in to the SHCA website and click on the Log in once logged in you can access the Update Profile page. From here you can click on the edit, add or delete mailing addresses, phone numbers, fax numbers and email addresses. You can also change where you would like your membership information sent. Please note, at least one address must be marked as primary.
How do I update my title and organization?
Updating your title and organization is very similar to changing your contact information. Log in to SHCA and click on the Update Profile page. Click on the edit pencil next to your title or organization. Enter your new information and the request will be sent to SHCA. SHCA staff will update the information.
Membership information
How do I join SHCA?
To join SHCA, review the membership categories, and proceed to the Online Store. Here you can add your membership to your cart and purchase online. To pay by check, download the application and submit payment to:
SHCA
155 N. Wacker Dr.
Suite 400
Chicago, IL 60606
Fax: (312) 278.0881
How do I renew my SHCA membership?
Renewing your SHCA Membership is easy proceed to the Online Store to add your SHCA membership to your cart you are then able to purchase it online. You can also email shca@aha.org to request a membership invoice.
Where can I find my membership ID number?
When you are logged into SHCA, your ID number is displayed in the top right corner under your name. Your membership ID number is also listed in the upper right corner of SHCA Quarterly Newsletters. If you need your SHCA membership ID feel free to call (312) 422-3700 or email us at shca@aha.org.
What is my membership expiration date?
When you are logged into SHCA, your expiration date is displayed in the top right corner under your name.
My membership has expired, how do I rejoin the association?
If your SHCA membership has expired you can email shca@aha.org to request a membership invoice.
Can I print off an invoice and pay my dues with a check?
Yes! Log in to SHCA and click on Order History. From here you can print your membership invoice. Please be sure to include a copy of this invoice with your check payment.
Can I have a membership card mailed to me?
Sure, but you can also access it immediately through SHCA. To access your card immediately, log in to SHCA and go to My Activity. Here you can see your membership history and print your membership card. If you would like one mailed to you, email shca@aha.org and we will send one to you.
I am not receiving member emails. How do I get added to the list?
Emails provide important SHCA information and benefits. Some email service providers may identify SHCA emails as spam. Please check your spam filter and be sure to “whitelist” SHCA as a safe sender.
*Note: If you are having trouble logging in, try using your full email address as your user name, and don’t forget to try alternate email addresses if you have several. If you have selected to receive SHCA emails, the email address where you get those messages is the one associated with your account.*
Membership Directory
How can I remove my contact information from the membership directory?
While being listed in the membership directory is a great way to network with other SHCA members, you can remove your name by logging in to SHCA. Click on “My Account” and then “Edit Individual Information.” There you can uncheck the “show in member directory” box and you will no longer display in membership directory searches.
Is there an “advance search” option for the membership directory?
Yes, the percent sign (%) and the underscore (_) can be used as wildcard characters. The percent sign is for any number of characters as wildcard. The underscore is for a single character wildcard.
How do I offer feedback for the website and SHCA?
We are very interested in your thoughts and suggestions for how we can make the website and SHCA both easier and more useful for you. We welcome your comments and will use them to further improve and enhance member services. Please send us your feedback via email at shca@aha.org or call us at (312) 422-3700.
Online Store
For specific questions regarding the Online Store, please reference the Online Store FAQ page.
Internet browser issues
For optimal viewing on both SHCA website (www.shca-aha.org), we recommend that you use Internet Explorer (version 7 and above). There are many reasons that Internet Explorer could be encountering webpage display problems. For example, a problem with the connectivity to your Internet Service Provider (ISP), a firewall blocking your connection or you’re networking device not functioning properly. To receive additional technical support, contact shca@aha.org.