2008 Annual Conference Exhibitors

CLI is a language company specializing in Telephonic Interpreting. We provide interpreters 150+ languages. Approximately 70% of the business we do is in the field of medical interpreting. Our testing, training, and credentialing of interpreters reflect this fact. Other industries we service include: courts, attorneys, insurance companies, government agencies, long distance operators, call centers, and financial institutions. CLI is also proud to be the primary vendor for the United States Office for Civil Rights.

Founded in 1996 by Zarita Araújo-Lane, LICSW, Cross Cultural Communication Systems, Inc. (CCCS) is a recognized authority in linguistic cultural services, working with health care, educational, legal and business institutions nationwide. The CCCS approach is holistic and humanistic, we meet your organization's needs with cultural sensitivity and effective communication strategies.

With a focus on medical, legal and mental health interpreter training, our goal is to enhance communication between organizations and their cross cultural customers, including non-English speakers and Limited English Proficient (LEP) individuals.

CCCS is SOMWBA and DBE certified in Massachusetts, and MBE/WBE certified in New Hampshire. CCCS interpreter policies and guidelines are in harmony with current IMIA, NCIHC and CHIA Standards of Practice.

i-Sight HC (www.i-ighthc.com) is the leading customizable, web-based patient complaint management software that provides actionable information enabling hospitals to improve and build a reputation for service. Our customers include large organizations such as the Eisenhower Medical Centre, a top 100 hospital, and smaller hospitals with under 50 beds. One thing they all have in common is an integrated and completely customizable complaint management solution that was easy to learn and was deployed in weeks - not months or years. Best of all they have quickly seen a tangible return on their investment.

CyraCom is the premier provider of language services for healthcare. They offer over-the-phone interpretation, document translation and medical interpreter testing and training services. CyraCom services provide a convenient, cost-effective way for caregivers to communicate clearly with the growing number of U.S. residents who speak little or no English and who find themselves or their loved ones require medical care. This helps ensure timely, quality patient care, positive clinical outcomes, and patient satisfaction.

Quality Interactions ®, developed by Drs. Joseph Bentancout, Emilio Carrillo and Alex Green, is an innovative e-learning program that teaches a cross-cultural approach for high-quality communication to diverse populations. Centered on the idea that people are the best source of information about themeselves, we have created cultural competency trainings for physicians, nurses and nonclinical staff. We have worked with several healthcare orgranizations nationwide to train employee groups efficiently and effectively. To learn more contact info@qualityinteractions.org.

Pacific Interpreters provides over-the-phone language interpreting and document translation services to the healthcare and social service communities. 185 languages are supported on-demand, 24/7, through a single toll-free phone call. We offer qualified, experienced medical interpreters, superior customer support, and on-site implementation and training. Dual-handset telephones are available for lease or purchase. Consulting to maximize the effectiveness of telephone interpreting is provided at not cost. Connection times and pricing are both highly competitive.

ParkMed, Incorporated provides a full range of parking, transportation and hospitality-related services exclusively to the healthcare industry nationwide. ParkMed has become widely recognized for its dedication to quality and services within the healthcare industry coast to coast through continually improving, developing and implementing quality service innovations that ensure our long-term success and position of leadership. ParkMed offers its clients extensive experience in all aspects of healthcare hospitality-related amenities including, valet parking, front door services, concierge, shuttle services and parking management. We can accommodate any healthcare facilities from multi-hospital health systems to a single medical office building. We are not simply a parking company and frankly you need more.

Peminic, Inc is a technology solutions company providing Information in Harmony to the healthcare industry. Peminic solutions consolidate risk management, patient safety, relations, quality and compliance information needs into a single platform called WEBagent.

Press Ganey, the premier vendor of healthcare satisfaction measurement and improvement services, partners with more than 7,000 client facilities to assist in collecting and analyzing patient, resident, employee, and physician survey data to improve the quality of care. We offer the largest comparative databases, actionable data, solution resources, and unparalleled customer service. For more than twenty years, we have been committed to providing insight that allows organizations to continuously improve performance, strengthen customer satisfaction, and increase market share.

Professional Research Consultants (PRC)
11326 P Street
Omaha, NE 68137
P: (800) 553-4500
E: info@prconline.com
W: www.prconline.com

For over 28 years, Professional Research Consultants, Inc (PRC) has been the nation's leading market and customer research firm dedicated solely to the healthcare industry. More than 1,800 hospitals and healthcare organizations throughout the nation have benefited from PRC's research expertise and commitment to excellence. Through our customized surveys we show healthcare facilities exactly where they stand with their customers - physicians, patients, employees and consumers - and exactly what they need to do to improve their organizations and gain customer loyalty.

Prognosis Solutions
3000 Richmond Ave, Ste 580
Houston, TX 77092
P: (877) 485-6070
E: info@progsinc.com
W: www.prognosissolutions.com

Prognosis Solutions, Inc. (PSI) provides a suite of software solutions that enable operational service excellence and performance improvement within healthcare organizations. These solutions, including our internal and external interactive surveying capabilities and the ResolvPPRM (Patient Relationship Management) tracking and resolution tool, provide actionable and automated business intelligence in the key areas of patient satisfaction, employee performance, service recovery and patient safety. We aim to help the hospital focus their efforts on their two most valuable resources, their patients and their employees.

rL Solutions is a software company that focuses exclusively on the healthcare industry. The company builds market-leading applications that help healthcare organizations manage patient feedback, medication errors, adverse events, employee comments, incidents, claims, quality issues and now hospital acquired infections. The company's long-term vision is a world where healthcare is always safe and pleasant for patients, providers and the public. rL Solutions has over 500 clients spanning 4 countries. For more information, please visit. www.rl-solutions.com.