Centers for Medicare and Medicaid Services

Welcome to the Society for Healthcare Consumer Advocacy's 'Center for Medicare and Medicaid Services' Information Resource Center. CMS standards and regulation plays an important role in the day-to-day function of healthcare consumer and patient advocates. SHCA connects you to pertinent links, dowloads, and news articles regarding CMS for easy access to our members.

CMS News Highlights

Up to the minute Policy & Memos to States and Regions: CMS Survey and Certification memoranda, guidance, clarifications and instructions to State Survey Agencies and CMS Regional Offices

Question: "How can we communicate with patients about the HCAHPS survey? Are there any official CMS guidelines?"
HealthStream Research Answer
Additional information from HealthStream Research about this important topic

Children's Health Insurance Program Reauthorization Act Of 2009 ( C H I P R A )

Economic Recovery Act Of 2009

Stop Medicare And Medicaid Fraud

American Recovery And Reinvestment Act Sec. 5001 Grant Award Summary

President Obama Announces $15 Billion In Medicaid Relief From ( A R R A) Headed To States

The CMS Interpretive Guidelines for hospital conditions of participation have been revised. Effective date: September 19, 2005

CMS Grievance Guidelines with SHCA Education Work Group Comments

The CMS State Operations Manual (SOM) has been revised. Effective date: May 28, 2004. In addition, certain appendices were revised that affect many patient representatives:

Sample Policies - Patient Complaints: The Grievance Process

Beebe Medical Center Patient Complaints: The Grievance Process Section 7: Public Interfaces & Legal Processes- Lewes, DE
Corporate Administrative & Integrity Policy Manual

Deaconess Hospital, Inc - Evansville, Indiana
Patient Grievance/Compliant Procedure

Mills-Peninsula Health Services
Grievance/Complaint Handling

Top 10 CMS Links

Other Relevant Links