2013-2014 Society for Healthcare Consumer Advocacy Board of Directors
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SHCA is proud to recognize its members for the many contributions they make to improving the patient experience in today's healthcare industry. Through board elections, awards, committee volunteerism, and the designation program, SHCA's leaders shape the future of the Society, and position themselves at the forefront of the healthcare patient and consumer advocacy field.
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President Carol Santalucia, MBA Vice President CHAMPS Patient Experience 1226 Huron Road East Cleveland, OH 44115 P: (216) 255-3636 F: (216) 696-6424 carol.santalucia@chanet.org
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President-Elect Kim Pedersen Director, Patient Relations Marianjoy Rehabilitation Hospital 26w171 Roosevelt Rd Wheaton, IL 60187-6078 P: (630) 909-7080 F: (630) 462-3647 kpedersen@marianjoy.org
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Immediate Past President Kate Clarke Mgr, Patient Relations/Interpreter Cadence Health 25 N Winfield Rd Winfield, IL 60190 P:(630) 933-6328 F:(630) 933-2700 kate_clarke@cdh.org
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Donna Johnson Patient Relations Manager Advocate Good Shepherd Hospital 450 W IL Route 22 Barrington, IL 60010-1919 P:(847)650-7948 F: (847)842-4328 donna.johnson@advocatehealth.com
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Linda Reiser Director, Patient Advocacy Tallahassee Memorial Healthcare 1300 Miccosukee Rd Tallahassee, FL 32308-5054 P:(850) 431-5481 F:(850) 431-6052 linda.reiser@tmh.org
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Audrey Dean Patient Relations Consultant Rush-Presbyterian-St. Luke's Medical Center 1653 W. Congress Pkwy 501 Kidston Bldg Chicago, IL 60612-3833 P:(312)942-7069 F: (312)942-9727 Audrey_Dean@rush.edu
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Gerardo De Leon, MHA Manager, Concierge Services Harris Health System Ben Taub General Hospital 1504 Taub Loop Houston, TX 77030 P:(713)873-6056 F:(832) 487-2525 Gerardo.Deleon@harrishealth.org
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Robin Massey Manager, Services Excellence Peninsula Regional Medical Center 100 E Carroll St Salisbury, MD 21801-5422 P:(410) 677-6686 F:(410) 543-7449 robin.massey@peninsula.org
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Wagih E Mikhail Director Patient Relations Loma Linda University Medical Center 11234 Anderson St Loma Linda, CA 92354-2804 P: (909)558-4538 F: (909)558-0312 wmikhail@llu.edu
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