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Health Care Leader Action Guide to Effectively Using HCAHPS
HPOE - March 21, 2012
This guide describes how HCAHPS data should be used in context with other information about organizational performance. It highlights cultural elements necessary to build a firm foundation for HCAHPS success. Once these foundational elements have been considered, the guide outlines a 5-step approach to using HCAHPS effectively to improve the patient experience, quality and safety.
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Patient Advocates rely on the Society for Healthcare Consumer Advocacy of the American Hospital Association to provide up to date information and resources.

The SHCA Community:

  • Fosters relationships by giving you the opportunity to meet new people and exchange best practices through SHCA’s curriculum presented in the Domains of Practice™ modules, Annual Conference and regional chapter network.
  • Facilitates advancement to keep you abreast of the latest developments in healthcare patient advocacy while honing your professional skill set.
  • Inspires leadership that allows you to distinguish yourself as a trusted healthcare patient advocate.

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Patient Advocate Resources:

Agency for Healthcare Research and Quality

Centers for Medicare & Medicaid Services (CMS)   

Department of Veterans Affairs

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